Refund Policy

The store want every eligible purchase to be straightforward to reconsider, so this policy explains the return, exchange, and refund process in plain terms.

For this storefront, return and Exchange Eligibility

Customers may request a no-reason return within 30 days after receiving the order, and an exchange may be requested during the same period.

For this storefront, refund Timing and Cancellation

For this storefront, after approval and any required inspection, the refund is issued to the original payment method within 5–10 business days; a bank or card issuer may need additional posting time. A cancellation request can be considered prior to shipment; once dispatch has occurred, the order is handled under this Refund Policy.

For this storefront, exclusions and Preserved Rights

For this storefront, change-of-mind returns are unavailable for customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products. For this storefront, these exclusions do not reduce any remedy available for merchandise that is damaged, defective, incorrect, or missing.

For this storefront, who Pays Return Shipping

For an approved no-reason return, the store pay the return-shipping cost and provide the approved return instructions or label. The store also pay return shipping when an item is damaged, defective, incorrect, or missing from the shipment, and customers should reach us promptly with the order details.

For this storefront, merchant Information

The merchant responsible for this storefront is Nalgene. Support is available through Support@Nalgauxr.shop and 7063716763. Its full physical location, also the default destination for authorized returns, is 812 Maple Ave E, Port Orchard, Washington, 98366, United States.